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What are you really spending on IT Support?
As a business owner, you know that every
penny counts as you develop, grow, and maintain your company.
You know the cost of electricity, the insurances, even how much
that is paid out to your staff… BUT
do you know how much is
paid in lost time? We all use technology to assist in and
perform tasks that pertain to our business such as customer
management databases, sales material, and the use of the
internet to communicate with your vendors, distributors, and
customers…and then… the system goes down!
The hidden costs of using a non-managed services provider, the
“break-fix guy”
The Scenario:
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You experiencing any one or more
of these possible situations:
o
1 to 25 systems:
§
The network slows down to a
crawl?
§
All of a sudden, everyone has
pop-ups?
§
You go to one website and are
sent to another one?
§
Computers or server won’t turn
on or load the operating system?
§
Internet works for some but not
all?
§
A file is lost and a backup
doesn’t exist?
§
No internet success at all?
§
Computer boots slowly?
·
You call your “tech guy” and he
is too busy to get to you right away?
o
Or he doesn’t answer?
o
You have to wait hours or days
before a return phone call?
·
You are charged for every visit,
phone support, and remote support session?
o
Even if the problem isn’t
solved?
o
Or the problem returns and you
are charged again for the same issue?
·
One of your staff knows enough
about computers “to be dangerous?
o
This person attempts to “Fix”
the systems
o
While everyone waits
o
And this person’s position has
nothing to do with IT?
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Your systems are down for an
hour or more every week?
While your systems are down, are you still paying your staff
while they wait?
Of course you are!
Now picture this: If you have five employees each receiving
$10 per hour, and it takes an hour for your current tech
guy/company to respond: $10 x 5 (employees) = $50 an hour The tech guy receives $65 per hour The system is down one hour a day, every
day comes to: $250 a week… this comes to $12, 000 a year! Now include your tech guy’s fee: on
average two hours a week at $65 per hour = $6240 per year So
far you are up to
$18,240 a year!
Now add the tech guy time to the employee lost work time:
This equals 96
hours of downtime which the tech fixes the issue: $4800 per
year in lost wages:
Now its $23,040 a year lost.
Where does this money go?
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34% to 78% is hidden of
this is hidden in lost wages
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Then Add lost revenue
due to downtime???
Now ask yourself, “Why are we not using Total Care IT from
Intelligent Technology Services?”
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Fully Staffed IT
department
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ITS Certified Network
& Systems Analysts &
Technicians
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24/7/365 Systems
Monitoring
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Consistent Proactive
Maintenance
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Local workshop is OPEN
7 days a week
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24 Hour a day
emergency support
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Managed onsite/offsite
backup
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Managed Enterprise
Grade Antivirus |
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